Question 1. A courier says the back cover of her company smartphone has been lifting away from the frame for about a week, and the handset gets warm while it charges overnight. Which of the following should the technician recommend?
- AInstall a firmware update so the charging controller recalibrates
- BUse a higher-wattage fast charger to shorten the time spent charging
- CStop using the phone and replace the battery, recycling the old cell properly
- DGlue the cover back down and turn on the battery optimization setting
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Correct answer: C. Stop using the phone and replace the battery, recycling the old cell properly
A cover that bulges away from the frame points to a swollen lithium-ion battery, which is a fire risk, so the phone should be taken out of service and the cell replaced and recycled. Gluing the cover or changing software settings leaves the damaged battery in place.